I haven’t received my download link?
You get the download link in two ways.

1. It is on the order confirmation page when you complete checkout

2. We send an email to you instantly after checkout that includes the download link please check your inbox, spam and junk folders first.

My download has disappeared on my smartphone or tablet.
This is probably because there are many separate PDF files contained in one big file with its name ending in .zip if the file is in .zip format and your device doesn’t know what’s going on or how to recognize it. You need an app to open it head over to the app store or play store and search for “zip file extractor” there’s lots available for free.

Cant, you just email me my manual?
No as most email accounts have a ridiculously small limit on file sizes they accept attached to emails, so this is absolutely no good for getting your manual, but we do email you a link to download your manual after you have completed checkout.

I have forgotten my password, what do I do?
No problem, click “here” and we’ll get you back in action again.